TVDVDWorld.tv Complaint

TVDVDWorld.tv Complaint

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TVDVD World - Father Knows Best and That Girl The entire series on DVD.


I was searching for old sitcoms on line when I came across TVDVDWorld.tv on line. Their ads stated that they had complete series of Father Knows Best and complete seasons of That Girl. I placed my order for complete seasons of both shows. My order was placed on May 27,08. From the date of order I begin receiving emails stating that both programs were on back order. I received these emails every single day. The emails were all exactly alike every day . Then on June 25,o8 I received an email stating that they were unable to authorize my credit card and for me to place my order again using another credit card. Which I did not do. I didn't even contact them at all after receiving this email. I just thought that I would not reorder. This email was sent at 11:15 AM on the above date. On that same date I received a second email at 2:25 PM stating that my credit card had been sucessfully processed. Again on that same date at 2:25 PM I received a third email stating that my order had been shipped. as of this date July 10,08 I have not received my order. There was a link in this email where I could go and track my order but I have gone on that web site every day to track my order and there is no information available except that the order was received at a post office at Monteal QC on July 2nd. Also, I want to add that TVDVDWorld charged me a whopping $28.79 shipping fee which cleared my bank on June 27,08. Not only that they also took an additional separate charge of $5.90 without my knowledge and without my authorization. I did call TVDVDWorld at the toll free number countless number of times and I received no answer. Finally, I dialed the number and placed my phone on speaker phone finally after about half an hour they picked up the phone. They could not or would not tell me any information about TVDVDWorld and they were rude when I confronted them about the $5.90 they took from my bank telling me that they were not the ones who made that charge and told me to call my bank and ask them. When I told them that I had already called my bank and that they had said that the charges had originated form TVDVDWorld and that they had given me a transaction number she rudely stated again that I was mistaken and that they had not made that charge. She would not listen when I told her again that I had already confirmed with my bank that the charge originated from them. STAY AWAY FROM THESE PEOPLE!!! They Are Frauds. I still haven't received my order


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Comments


RileyT says: (9 years ago)
 0
I sent this email to TVDVDWORLD.TV and have so far not received any response. They claim 24 hr. live chat support but as soon as as they see a complaint the chat window closes.
I st least have most of the missing epsisodes copied and diigitized from the History Channel.
Here is the email and the list of defects. TVDVDWORLD.TV at 1-800-787-1219

Customer Service:


I was not surprised with the quality of the set of videos, after all you did state, "as seen on TV" and they keep me from editing the commercials and splash screens out of the ones on the History Channel. However, I was surprised to find about 30 seconds of snow and VHS tracking messages at the beginning of the very first disk.

I could handle that or just edit it out but, the problems listed below are not only very amateurish but indicate that someone is clumsy or just doesn't care that the product delivered is not even close to its advertising. We did after all purchase the Young Indiana Jones series and not The Beverly Hillbillies. The other duplicates and bad disk are just not acceptable.

I found these errors and would appreciate replacement of the defective disks with the proper ones. As far as I can t ell the non-bold disks are all right.

Defects listed in bold:

1 The Perils Of Cupid
2 Passion For Life
3 My First Adventure
4 Beverly Hillbillies Season 1
5 Journey Of Radiance
6 Journey Of Radiance - AGAIN

Vol. 2
Disk 7 UN-MOUNTABLE BUT HAS BEEN BURNED
Disk 8 Trenches Of Hell
Disk 9 Demons Of Deception
Disk 10 TEXT? is all that shows up
Disk 11 TRENCHES OF HELL - AGAIN
Disk 12 WRONG FORMAT - NOT SUPPORTED



Vol. 3
Disk 13 Adventures In The Secret Service - HANGS 45 MIN INTO MOVIE
Disk 14 Espionage Escapades
Disk 15 Daredevils Of The Desert
Disk 16 ESPIONAGE ESCAPADES - AGAIN
Disk 17 Beverly Hillbillies Season 1- AGAIN
Disk 18 Treasure Of The Peacocks Eye

Vol. 4
Disk 19 Winds Of Change
Disk 20 Mystery Of The Blues
Disk 21 Scandal Of 1920
Disk 22 Hollywood Follies

BTW, I received the set as a father's day present from my grand-daughter and others in the family. I can provide the order number, etc. if needed.

RileyT




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